Cancellation & Refund Policy
Plans change. Here is how cancellations, rescheduling and refunds work for bookings made with Vishal taxi services.
How to cancel or reschedule
Call or WhatsApp us on +91 7051145114 with your name and travel date. A cancellation takes effect from the time we acknowledge your message.
Rescheduling is free of charge where the new date and vehicle are available and you tell us at least 12 hours before the original pick-up time.
Advance payments
Most trips are settled at the end of the journey and need no advance. Where an advance is taken for a multi-day tour or a peak-season date, the refund position is as follows.
Cancelled more than 24 hours before pick-up: the advance is refunded in full. Cancelled within 24 hours of pick-up: we may retain the driver and vehicle allocation cost already committed for your trip, and the balance is refunded. No-show at the pick-up point without notice: the advance is not refunded.
Cancellations by us
If we cannot operate your trip — vehicle breakdown, driver unavailability or unsafe road conditions — we will first try to arrange an equivalent replacement vehicle. If we cannot, any advance you have paid is refunded in full.
Refund timelines
Approved refunds are sent back through the same method used to pay, normally within 5 to 7 working days. Bank or UPI processing times are outside our control.
Questions about this page? Call +91 7051145114 or email Vishalkashyap317@gmail.com.